You provide us with a copy of your client database in CSV format and we’ll upload it securely into your branded campaign within our platform. As the Data Controller, you decide what data we use and for what purpose and we only act on those specific instructions. We do not store, reuse or share the data in any other way. A clear Data Processing Agreement is provided and we delete the list upon campaign completion. All communications are sent under your clinic name and branding to your existing patient base only.

This is not an off-the-shelf generic messaging service. It is a highly customised BACK IN TOUCH connection campaign created specifically for your clinic and clients. We send 2 Emails and 2 Text message to up to 500 ex-patients written specifically with your brand in mind. You can choose whether the tone is warm and informal or more professional - it’s up to you. Included in the campaign is a simple but effective 'special offer' to help encourage bookings so you are tempting back not just those in pain, but also those who may be due for a review, a check-up or a seasonal maintenance appointment. We create the offer for you, but you set the terms and conditions. Whether that’s 10% off, a added free check-up included or a limited-time bundle package, we’ll write the messaging to match. All messages are reviewed and approved by you before they’re sent. Nothing is sent until you’re 100% happy and you get to schedule when you want them sent out.

Yes you can filter clients within your own system and simply provide us with a CSV or Excel file with those that you would like to be included in your BACK IN TOUCH campaign. We’ll send you a simple template if you don't have one available.

You’ve already built strong relationships with these patients, your BACK IN TOUCH campaign is simply about giving them a reason to reconnect, return and rebook. Whether they’re overdue for a check-up or just haven’t thought about booking, we help bring them back through your doors. It’s also a smart way to fill gaps in your diary especially for newer practitioners who’ve recently joined your team - getting them busy, confident and settled in without needing to rely on high-cost advertising. Your Offer can direct bookings towards them, helping them build their client base and get busy quickly. Every message includes a shared Offer Code that callers quote on booking allowing your reception team to track BACK IN TOUCH bookings easily - no extra admin or extra stress. Just get clear results and a steady stream of familiar faces back into your clinic.

Life gets busy. People forget, they get distracted or maybe even assume you’ll be fully booked. A friendly message reminds them you’re still around and that they’re welcome back, with a little nudge in the right direction. It’s not a hard sales approach just a little reconnection.

Not at all. You’ll look proactive, professional and caring. Your patients already know and trust you - this campaign is simply a thoughtful check-in, paired with a helpful offer.

There are 2 Options. No waffle. Just smart, done-for-you customised services that gets results.

Option 1 is the Back In Touch Essentials Campaign. Our core offer. One campaign. One payment. Full diary. One-off fee of £297.

Option 2 is the Back In Touch Plus Campaign includes all from Option 1 PLUS a Follow-Up Google Review Request Campaign 1 month after your Back In Touch Essentials Campaign finishes and a Google Business Profile Check-Up with Report highlighting areas for possible improvement. One-off fee of £397

Full details are listed below in the Pricing section.

Back In Touch – Plus is designed for clinic owners who want more than just a one-time diary boost. It gives you:

🔹 A Google Business Profile Check-Up We examine how your clinic shows up on Google which is the first place most new patients check. You’ll get a mini report with personalised tips to help you look more professional, rank higher and attract more people before they ever pick up the phone.

🔹 A Follow-Up Review Request Campaign is sent approximately one month after your Back in Touch campaign finishes. It will include a bonus message (via either Email or Text) to any patients who came back as a result of our messages. We will kindly encourage them to leave a Google review for you as a result of their visit. (Don’t worry, we’ll write the message and schedule it. You just sit back and enjoy the reputation boost.)

The current offer is a one-time campaign, but many clinics choose to run these every 6 or 12 months. It’s a low-effort way to keep your diary topped up and your patient relationships strong. Once you are one of our clients we'll keep in touch and let you know when it's time to start thinking about a re-run campaign again.